Retailers — AZRetailCareers

Train and retain your employees

The secret to growing your retail business and creating a remarkable customer experience is talent development and employee retention.

Creating Remarkable Customer Experiences

Competition for customers is fierce. Whether you’re competing against online-only retailers or the store down the street, you can differentiate yourself by training your front-line employees to deliver outstanding customer service.

TRAIN

RETAIN

Advance

TRAINING YOUR TEAM

If you want to develop top-performers, you’ll need a strong onboarding process as well as ongoing training for technical skills, communication skills, problem-solving, decision-making, and customer service. We’ve compiled a list of resources to help you get started.

Trained Managers Improve Employee Engagement

The adage, “people leave managers, not companies” is accurate. A good manager creates stronger engagement, delivers higher performance for their organization, and improves employee retention. To grow as a manager, there are a variety of opportunities, such as courses, certifications, and degrees in retail management.

View Retail Manager Training

Retaining Your Best Employees

Did you know the average company in the U.S. spends nearly $40,000 to hire a new employee and takes up to 52 days to fill a position? Those are just the tangible costs. What about the stress felt by your understaffed team or the impact on your customers? Making it a priority to improve retention can yield large benefits to your organization, customers, and employees.

Top Resources for Retail Leaders

Aspen Institute empowers people and communities around the world to make a better impact. They create resources to help retailers and employees stay at the top of their game.

FSG helps organizations find new ways to achieve real results against society’s toughest challenges. FSG combines practical advice with unconventional thinking to create a more equitable and sustainable future.

The National Retail Federation (NRF) is the world’s largest retail trade association. They champion the people and policies that fuel success for retailers, the jobs they create, and the lives they impact.

Workforce Development Partners

Arizona Retailers Association

ARA actively lobbies to advance legislation that creates favorable outcomes for our members as well as providing access to discounts on business resources that might be cost-prohibitive for retailers to secure independently.

Arizona@Work

Arizona@Work is a statewide workforce development network that helps employers of all sizes and types recruit, develop, and retain the best employees for their needs. There are two local resources providing services for job seekers:
Maricopa County
City of Phoenix.

Chicanos Por La Causa

Chicanos Por La Causa (also known as CPLC) is one of the largest community development corporations in Arizona that offers a comprehensive range of bilingual and bi-cultural services in health and human services, housing, education, and economic development.